Dollman & Pritchard Solicitors

Call 01883 347823 Monday to Friday 9:30am to 5:30pm

Dollman & Pritchard incorporating Sandom Robinson and John Nash & Co.

Our procedure for handling complaints is as follows:

In the first instance please put your complaint or concern in writing to the fee earner handling your case or if you prefer to his or her department head whose name is Graham Norman. If you have difficulty in putting your concerns in writing, please feel free to speak to or communicate with the fee earner or department head in whatever way is easiest for you. Whenever possible we will try and resolve the matter with you informally at this stage.

If you are not satisfied by our response at this first stage or if you consider that the matter needs to be resolved at a higher level, you should write to or communicate your concerns to our complaints handling partner, Christopher Elias. Your complaint will be recorded and acknowledged in writing within 7 days. The matter will be investigated by the complaints handling partner and a full response will be sent to you within 28 days of the receipt of your formal complaint. If we cannot do this, we will write to you and explain why. Afterwards we shall endeavour to resolve the complaint with you within 6 weeks of you first raising the matter with the complaints partner.

If 8 weeks after first raising the matter with the complaints partner, the matter has not been resolved to your satisfaction, you may refer the matter to the Legal Ombudsman whose contact details are given below.

The Legal Ombudsman’s address is:

PO Box 6806, Wolverhampton WV1 9WJ
Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

If you decide to refer the matter to the Legal Ombudsman this must be done no more than six months after you receive the final response to your complaint from us.

If you decide to refer a complaint to the Legal Ombudsman, this must be within one year from the date of the problem you are complaining about occurring or one year from the date when you first realised there was a problem.

We may ourselves refer the complaint to the Legal Ombudsman if we consider that the matter cannot be resolved between us by agreement.

Not everyone is eligible to resort to the Legal Ombudsman, full details appear in their scheme rules which can be found by following this link:

www.legalombudsman.org.uk/media/nvmhdgsv/scheme-rules-april-2023-final.pdf.

For a confidential discussion, call us on...

Call 01883 347823

Monday to Friday 9:30am to 5:30pm

Or email us on enquiries@dollman.co.uk or fill out our quick call back form and one of our solicitors will be happy to help you.

  • the Law Society
    Regulated by the Solicitors Regulation Authority
  • conveyancing quality
    Accredited under The Conveyancing Quality Scheme